Question 1

How far do you deliver?

Accepted Answer

6km from each branch, with some branch-specific exceptions. Enter your address to check.

Question 2

Who delivers — you or a third party?

Accepted Answer

Our own riders. Trained, on payroll, paid hourly, not by the drop.

Question 3

What if my food arrives cold?

Accepted Answer

Tell us in chat or call. We'll remake it or refund.

Question 4

Do you deliver outside the city?

Accepted Answer

Not yet. We're working on it.

Question 5

Are vegetarian/vegan options available?

Accepted Answer

Always, for every category.

Question 6

I have a serious allergy — can you help?

Accepted Answer

Yes. Tell us in the order notes; the kitchen has a separate prep station for severe allergies on request. We declare all 11 allergens listed under FSANZ Standard 1.2.3.

Question 7

Is your kitchen halal?

Accepted Answer

All meat is halal-certified, sourced locally. Pork is never on the menu. Alcohol is used in some sauces — ask.

Question 8

Are nuts present in the kitchen?

Accepted Answer

Yes. We can't guarantee a nut-free environment.

Question 9

Do you cater to coeliac diets?

Accepted Answer

Yes, with dedicated prep on request. Flag it in your booking or order notes.

Question 10

Do gift cards expire?

Accepted Answer

Three years from purchase, as required by Australian Consumer Law.

Question 11

Can I refund a gift card?

Accepted Answer

Within 14 days if unused, yes.

Question 12

Can I add to an existing card?

Accepted Answer

Yes — top up at any branch or under your account.

Question 13

How long does an order take?

Accepted Answer

Pickup is ready in 15–25 minutes. Delivery arrives in 25–45 minutes within 6km.

Question 14

Can I schedule an order for later?

Accepted Answer

Yes. Pick a date and time at checkout, up to 7 days out.

Question 15

Can I order for a group?

Accepted Answer

For 8 or more, write to events@ikigailand.com.au — we'll do something better than a standard online order.

Question 16

Can I edit my order after placing it?

Accepted Answer

Within 2 minutes, yes. After that, the kitchen has started — call us.

Question 17

Do you have a minimum order?

Accepted Answer

Pickup, no. Delivery, $25.

Question 18

Do prices include GST?

Accepted Answer

Yes. All prices on the site and in-restaurant are GST-inclusive.

Question 19

What payment methods do you accept?

Accepted Answer

Mastercard, Visa, American Express, Apple Pay, Google Pay. No cash on online orders; cash is fine in-restaurant.

Question 20

Do you keep my card details?

Accepted Answer

No. Stripe holds them. We see only the last four digits.

Question 21

Will you sell my email?

Accepted Answer

No. Ever. We are bound by the *Privacy Act 1988* and the Australian Privacy Principles.

Question 22

How do I delete my account?

Accepted Answer

Email privacy@ikigailand.com.au — we'll erase you within 30 days, in line with the APPs.

Question 23

How far in advance can I book?

Accepted Answer

Two weeks. The system shows you what's open.

Question 24

What's the cancellation policy?

Accepted Answer

Cancel up to 4 hours before with no charge. After that, $25 per person applies.

Question 25

Can I bring a child?

Accepted Answer

Yes. Highchairs at every branch. We're happy to plate smaller portions on request.

Question 26

Do you have private dining?

Accepted Answer

Yes — six and twelve seat rooms at Surry Hills and Sydney CBD. Email events@ikigailand.com.au.

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